Does Customer.io work with authenticator apps like MS Authenticator App?

Yes. Customer.io supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Customer.io two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Customer.io is free — you only need the free MS Authenticator App.

What if I lose access to my Customer.io 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Customer.io support to regain access, then re-add the account to MS Authenticator App.

Authenticator app for Customer.io

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How to set up or enable two-factor authentication (2FA) for Customer.io

To keep your Customer.io account secure, enable two-factor authentication (2FA). This page explains how Customer.io 2FA works, which methods Customer.io supports, and how to protect and recover your account. The most secure option is an authenticator app: store your Customer.io 2FA codes in MS Authenticator App and generate a fresh 6-digit code every time you sign in.

See the step-by-step guide →Get the app

2FA methods Customer.io supports

Authenticator app (TOTP)

An authenticator app (TOTP) is the sweet spot: free, offline, and not vulnerable to SIM-swap attacks like SMS.

How to enable or set up 2FA for Customer.io

Customer.io supports two-factor authentication. Follow our step-by-step Customer.io guide, or read the official Customer.io documentation ↗ for the exact, up-to-date steps.

Frequently asked questions

Does Customer.io work with authenticator apps like MS Authenticator App?: Yes. Customer.io supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Customer.io two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Customer.io is free — you only need the free MS Authenticator App.
What if I lose access to my Customer.io 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Customer.io support to regain access, then re-add the account to MS Authenticator App.

Topics covered

customer.io 2fa
customer.io two-factor authentication
customer.io 2fa setup
customer.io authenticator app
how to enable 2fa on customer.io
customer.io account security

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Data: 2fa.directory

Disclaimer

The information on this page is provided for educational purposes only, to help you secure your accounts.

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