Does Kayako work with authenticator apps like MS Authenticator App?

Yes. Kayako supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Kayako two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Kayako is free — you only need the free MS Authenticator App.

What if I lose access to my Kayako 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Kayako support to regain access, then re-add the account to MS Authenticator App.

Authenticator app for Kayako

kayako.comOther Supported

How to set up or enable two-factor authentication (2FA) for Kayako

To keep your Kayako account secure, enable two-factor authentication (2FA). This page explains how Kayako 2FA works, which methods Kayako supports, and how to protect and recover your account. The most secure option is an authenticator app: store your Kayako 2FA codes in MS Authenticator App and generate a fresh 6-digit code every time you sign in.

See the step-by-step guide →Get the app

2FA methods Kayako supports

Authenticator app (TOTP)

An authenticator app (TOTP) is the sweet spot: free, offline, and not vulnerable to SIM-swap attacks like SMS.

How to enable or set up 2FA for Kayako

Kayako supports two-factor authentication. Follow our step-by-step Kayako guide, or read the official Kayako documentation ↗ for the exact, up-to-date steps.

Frequently asked questions

Does Kayako work with authenticator apps like MS Authenticator App?: Yes. Kayako supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Kayako two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Kayako is free — you only need the free MS Authenticator App.
What if I lose access to my Kayako 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Kayako support to regain access, then re-add the account to MS Authenticator App.

Topics covered

kayako 2fa
kayako two-factor authentication
kayako 2fa setup
kayako authenticator app
how to enable 2fa on kayako
kayako account security

Other Other services

Data: 2fa.directory

Disclaimer

The information on this page is provided for educational purposes only, to help you secure your accounts.

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