Does Citadel Credit Union work with authenticator apps like MS Authenticator App?

Yes. Citadel Credit Union supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Citadel Credit Union two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Citadel Credit Union is free — you only need the free MS Authenticator App.

What if I lose access to my Citadel Credit Union 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Citadel Credit Union support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Citadel Credit Union

← Citadel Credit Union overview Supported

Citadel Credit Union lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your Citadel Credit Union account safe even if your password leaks.

Step-by-step setup

1
Sign in to Citadel Credit Union and open your Citadel Credit Union account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Citadel Credit Union displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Citadel Credit Union account.
5
Save your backup codes.
Store the recovery codes Citadel Credit Union gives you somewhere safe — you'll need them if you lose your phone.

Frequently asked questions

Does Citadel Credit Union work with authenticator apps like MS Authenticator App?: Yes. Citadel Credit Union supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Citadel Credit Union two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Citadel Credit Union is free — you only need the free MS Authenticator App.
What if I lose access to my Citadel Credit Union 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Citadel Credit Union support to regain access, then re-add the account to MS Authenticator App.

Generate your Citadel Credit Union codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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