Does ConnectWise Control (ScreenConnect) work with authenticator apps like MS Authenticator App?

Yes. ConnectWise Control (ScreenConnect) supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is ConnectWise Control (ScreenConnect) two-factor authentication free?

Yes. Enabling authenticator-app 2FA on ConnectWise Control (ScreenConnect) is free — you only need the free MS Authenticator App.

What if I lose access to my ConnectWise Control (ScreenConnect) 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact ConnectWise Control (ScreenConnect) support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on ConnectWise Control (ScreenConnect)

← ConnectWise Control (ScreenConnect) overview Supported

ConnectWise Control (ScreenConnect) supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your ConnectWise Control (ScreenConnect) account.

Step-by-step setup

1
Sign in to ConnectWise Control (ScreenConnect) and open your ConnectWise Control (ScreenConnect) account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code ConnectWise Control (ScreenConnect) displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your ConnectWise Control (ScreenConnect) account.
5
Save your backup codes.
Store the recovery codes ConnectWise Control (ScreenConnect) gives you somewhere safe — you'll need them if you lose your phone.

Menu names on ConnectWise Control (ScreenConnect) can change — the official ConnectWise Control (ScreenConnect) 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does ConnectWise Control (ScreenConnect) work with authenticator apps like MS Authenticator App?: Yes. ConnectWise Control (ScreenConnect) supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is ConnectWise Control (ScreenConnect) two-factor authentication free?: Yes. Enabling authenticator-app 2FA on ConnectWise Control (ScreenConnect) is free — you only need the free MS Authenticator App.
What if I lose access to my ConnectWise Control (ScreenConnect) 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact ConnectWise Control (ScreenConnect) support to regain access, then re-add the account to MS Authenticator App.

Generate your ConnectWise Control (ScreenConnect) codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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