Does CrashPlan work with authenticator apps like MS Authenticator App?

Yes. CrashPlan supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is CrashPlan two-factor authentication free?

Yes. Enabling authenticator-app 2FA on CrashPlan is free — you only need the free MS Authenticator App.

What if I lose access to my CrashPlan 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact CrashPlan support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on CrashPlan

← CrashPlan overview Supported

CrashPlan lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your CrashPlan account safe even if your password leaks.

Step-by-step setup

1
Sign in to CrashPlan and open your CrashPlan account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code CrashPlan displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your CrashPlan account.
5
Save your backup codes.
Store the recovery codes CrashPlan gives you somewhere safe — you'll need them if you lose your phone.

Menu names on CrashPlan can change — the official CrashPlan 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does CrashPlan work with authenticator apps like MS Authenticator App?: Yes. CrashPlan supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is CrashPlan two-factor authentication free?: Yes. Enabling authenticator-app 2FA on CrashPlan is free — you only need the free MS Authenticator App.
What if I lose access to my CrashPlan 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact CrashPlan support to regain access, then re-add the account to MS Authenticator App.

Generate your CrashPlan codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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