Does Docusign work with authenticator apps like MS Authenticator App?

Yes. Docusign supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Docusign two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Docusign is free — you only need the free MS Authenticator App.

What if I lose access to my Docusign 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Docusign support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Docusign

← Docusign overview Supported

Enable two-factor authentication on Docusign to stop unauthorized logins. After setup, Docusign asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to Docusign and open your Docusign account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Docusign displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Docusign account.
5
Save your backup codes.
Store the recovery codes Docusign gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Docusign can change — the official Docusign 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Docusign work with authenticator apps like MS Authenticator App?: Yes. Docusign supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Docusign two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Docusign is free — you only need the free MS Authenticator App.
What if I lose access to my Docusign 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Docusign support to regain access, then re-add the account to MS Authenticator App.

Generate your Docusign codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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