Does Help Scout work with authenticator apps like MS Authenticator App?

Yes. Help Scout supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Help Scout two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Help Scout is free — you only need the free MS Authenticator App.

What if I lose access to my Help Scout 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Help Scout support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Help Scout

← Help Scout overview Supported

Protect your Help Scout account with two-factor authentication (2FA). Once enabled, signing in also requires a one-time code from your authenticator app — not just your password.

Step-by-step setup

1
Sign in to Help Scout and open your Help Scout account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Help Scout displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Help Scout account.
5
Save your backup codes.
Store the recovery codes Help Scout gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Help Scout can change — the official Help Scout 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Help Scout work with authenticator apps like MS Authenticator App?: Yes. Help Scout supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Help Scout two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Help Scout is free — you only need the free MS Authenticator App.
What if I lose access to my Help Scout 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Help Scout support to regain access, then re-add the account to MS Authenticator App.

Generate your Help Scout codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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