Does JumpCloud work with authenticator apps like MS Authenticator App?

Yes. JumpCloud supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is JumpCloud two-factor authentication free?

Yes. Enabling authenticator-app 2FA on JumpCloud is free — you only need the free MS Authenticator App.

What if I lose access to my JumpCloud 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact JumpCloud support to regain access, then re-add the account to MS Authenticator App.

Should I use an authenticator app or a security key on JumpCloud?

JumpCloud supports both. An authenticator app like MS Authenticator App is free and works on any phone; a hardware security key adds phishing resistance. You can enable both.

How to enable 2FA on JumpCloud

← JumpCloud overview Supported

Enable two-factor authentication on JumpCloud to stop unauthorized logins. After setup, JumpCloud asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to JumpCloud and open your JumpCloud account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code JumpCloud displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your JumpCloud account.
5
Save your backup codes.
Store the recovery codes JumpCloud gives you somewhere safe — you'll need them if you lose your phone.

Menu names on JumpCloud can change — the official JumpCloud 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does JumpCloud work with authenticator apps like MS Authenticator App?: Yes. JumpCloud supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is JumpCloud two-factor authentication free?: Yes. Enabling authenticator-app 2FA on JumpCloud is free — you only need the free MS Authenticator App.
What if I lose access to my JumpCloud 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact JumpCloud support to regain access, then re-add the account to MS Authenticator App.
Should I use an authenticator app or a security key on JumpCloud?: JumpCloud supports both. An authenticator app like MS Authenticator App is free and works on any phone; a hardware security key adds phishing resistance. You can enable both.

Generate your JumpCloud codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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