Does KnowBe4 work with authenticator apps like MS Authenticator App?

Yes. KnowBe4 supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is KnowBe4 two-factor authentication free?

Yes. Enabling authenticator-app 2FA on KnowBe4 is free — you only need the free MS Authenticator App.

What if I lose access to my KnowBe4 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact KnowBe4 support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on KnowBe4

← KnowBe4 overview Supported

KnowBe4 lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your KnowBe4 account safe even if your password leaks.

Step-by-step setup

1
Sign in to KnowBe4 and open your KnowBe4 account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code KnowBe4 displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your KnowBe4 account.
5
Save your backup codes.
Store the recovery codes KnowBe4 gives you somewhere safe — you'll need them if you lose your phone.

Menu names on KnowBe4 can change — the official KnowBe4 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does KnowBe4 work with authenticator apps like MS Authenticator App?: Yes. KnowBe4 supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is KnowBe4 two-factor authentication free?: Yes. Enabling authenticator-app 2FA on KnowBe4 is free — you only need the free MS Authenticator App.
What if I lose access to my KnowBe4 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact KnowBe4 support to regain access, then re-add the account to MS Authenticator App.

Generate your KnowBe4 codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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