Does Service NSW work with authenticator apps like MS Authenticator App?

Yes. Service NSW supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Service NSW two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Service NSW is free — you only need the free MS Authenticator App.

What if I lose access to my Service NSW 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Service NSW support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Service NSW

← Service NSW overview Supported

Service NSW supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Service NSW account.

Step-by-step setup

1
Sign in to Service NSW and open your Service NSW account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Service NSW displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Service NSW account.
5
Save your backup codes.
Store the recovery codes Service NSW gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Service NSW can change — the official Service NSW 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Service NSW work with authenticator apps like MS Authenticator App?: Yes. Service NSW supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Service NSW two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Service NSW is free — you only need the free MS Authenticator App.
What if I lose access to my Service NSW 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Service NSW support to regain access, then re-add the account to MS Authenticator App.

Generate your Service NSW codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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