Does Shadow work with authenticator apps like MS Authenticator App?

Yes. Shadow supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Shadow two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Shadow is free — you only need the free MS Authenticator App.

What if I lose access to my Shadow 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Shadow support to regain access, then re-add the account to MS Authenticator App.

Should I use an authenticator app or a security key on Shadow?

Shadow supports both. An authenticator app like MS Authenticator App is free and works on any phone; a hardware security key adds phishing resistance. You can enable both.

How to enable 2FA on Shadow

← Shadow overview Supported

Enable two-factor authentication on Shadow to stop unauthorized logins. After setup, Shadow asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to Shadow and open your Shadow account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Shadow displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Shadow account.
5
Save your backup codes.
Store the recovery codes Shadow gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Shadow can change — the official Shadow 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Shadow work with authenticator apps like MS Authenticator App?: Yes. Shadow supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Shadow two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Shadow is free — you only need the free MS Authenticator App.
What if I lose access to my Shadow 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Shadow support to regain access, then re-add the account to MS Authenticator App.
Should I use an authenticator app or a security key on Shadow?: Shadow supports both. An authenticator app like MS Authenticator App is free and works on any phone; a hardware security key adds phishing resistance. You can enable both.

Generate your Shadow codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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