Does When I Work work with authenticator apps like MS Authenticator App?

Yes. When I Work supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is When I Work two-factor authentication free?

Yes. Enabling authenticator-app 2FA on When I Work is free — you only need the free MS Authenticator App.

What if I lose access to my When I Work 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact When I Work support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on When I Work

← When I Work overview Supported

When I Work supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your When I Work account.

Step-by-step setup

1
Sign in to When I Work and open your When I Work account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code When I Work displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your When I Work account.
5
Save your backup codes.
Store the recovery codes When I Work gives you somewhere safe — you'll need them if you lose your phone.

Menu names on When I Work can change — the official When I Work 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does When I Work work with authenticator apps like MS Authenticator App?: Yes. When I Work supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is When I Work two-factor authentication free?: Yes. Enabling authenticator-app 2FA on When I Work is free — you only need the free MS Authenticator App.
What if I lose access to my When I Work 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact When I Work support to regain access, then re-add the account to MS Authenticator App.

Generate your When I Work codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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