Authenticator App - Novaz

Citadel Credit Union 2FA Setup Guide

citadelbanking.com Supported

Citadel Credit Union lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your Citadel Credit Union account safe even if your password leaks.

A Citadel Credit Union account can be tied to your money and personal finances, so a stolen password is a direct financial risk. Besides an authenticator app, Citadel Credit Union also offers a proprietary app, SMS text codes, phone-call codes and email codes. An authenticator app (TOTP) is usually the best balance of security and convenience — and it's safer than SMS codes, which can be intercepted through SIM-swap attacks.

2FA methods Citadel Credit Union supports

  • Authenticator app (TOTP)
  • Proprietary app
  • SMS text message
  • Phone call
  • Email code
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Citadel Credit Union's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Citadel Credit Union and open your Citadel Credit Union account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Citadel Credit Union displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Citadel Credit Union account.

  6. 6

    Save a way to recover your account.

    If Citadel Credit Union shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Citadel Credit Union recovers accounts (support, an admin, or another sign-in method) before you need it.

How to recover your Citadel Credit Union account

If you lose access to your authenticator and Citadel Credit Union gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Citadel Credit Union doesn't, or you didn't save them, use Citadel Credit Union's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Citadel Credit Union work with authenticator apps like Authenticator App - Novaz?
Yes. Citadel Credit Union supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Citadel Credit Union two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Citadel Credit Union is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Citadel Credit Union 2FA codes?
If Citadel Credit Union gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Citadel Credit Union's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Citadel Credit Union codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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