Authenticator App - Novaz

CrashPlan 2FA: How to Set Up an Authenticator App

crashplan.com Supported

CrashPlan lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your CrashPlan account safe even if your password leaks.

A CrashPlan account may store backups of your most important data, so 2FA keeps that safe. Besides an authenticator app, CrashPlan also offers email codes. An authenticator app (TOTP) is usually the best balance of security and convenience.

2FA methods CrashPlan supports

  • Authenticator app (TOTP)
  • Email code
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan CrashPlan's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to CrashPlan and open your CrashPlan account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code CrashPlan displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your CrashPlan account.

  6. 6

    Save a way to recover your account.

    If CrashPlan shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how CrashPlan recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on CrashPlan can change — the official CrashPlan 2FA documentation ↗ always has the exact, current path.

How to recover your CrashPlan account

If you lose access to your authenticator and CrashPlan gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If CrashPlan doesn't, or you didn't save them, use CrashPlan's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does CrashPlan work with authenticator apps like Authenticator App - Novaz?
Yes. CrashPlan supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is CrashPlan two-factor authentication free?
Yes. Enabling authenticator-app 2FA on CrashPlan is free — you only need the free Authenticator App - Novaz.
What if I lose access to my CrashPlan 2FA codes?
If CrashPlan gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use CrashPlan's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your CrashPlan codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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