Authenticator App - Novaz

Customer.io 2FA: How to Set Up an Authenticator App

customer.io Supported

Customer.io supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Customer.io account.

A Customer.io account holds campaigns and client data, so 2FA keeps it out of the wrong hands. Customer.io secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Customer.io supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Customer.io's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Customer.io and open your Customer.io account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Customer.io displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Customer.io account.

  6. 6

    Save a way to recover your account.

    If Customer.io shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Customer.io recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Customer.io can change — the official Customer.io 2FA documentation ↗ always has the exact, current path.

How to recover your Customer.io account

If you lose access to your authenticator and Customer.io gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Customer.io doesn't, or you didn't save them, use Customer.io's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Customer.io work with authenticator apps like Authenticator App - Novaz?
Yes. Customer.io supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Customer.io two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Customer.io is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Customer.io 2FA codes?
If Customer.io gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Customer.io's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Customer.io codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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Novaz is not affiliated with, endorsed by, or sponsored by Customer.io. Customer.io and its logo are trademarks of their respective owner and are used here for identification only.