Authenticator App - Novaz

Freshworks 2FA: How to Set Up an Authenticator App

freshworks.com Supported

Freshworks lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your Freshworks account safe even if your password leaks.

A Freshworks account holds campaigns and client data, so 2FA keeps it out of the wrong hands. Freshworks secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Freshworks supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Freshworks's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Freshworks and open your Freshworks account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Freshworks displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Freshworks account.

  6. 6

    Save a way to recover your account.

    If Freshworks shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Freshworks recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Freshworks can change — the official Freshworks 2FA documentation ↗ always has the exact, current path.

How to recover your Freshworks account

If you lose access to your authenticator and Freshworks gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Freshworks doesn't, or you didn't save them, use Freshworks's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Freshworks work with authenticator apps like Authenticator App - Novaz?
Yes. Freshworks supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Freshworks two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Freshworks is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Freshworks 2FA codes?
If Freshworks gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Freshworks's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Freshworks codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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