Authenticator app for Help Scout
How to set up or enable two-factor authentication (2FA) for Help Scout
To keep your Help Scout account secure, enable two-factor authentication (2FA). This page explains how Help Scout 2FA works, which methods Help Scout supports, and how to protect and recover your account. The most secure option is an authenticator app: store your Help Scout 2FA codes in MS Authenticator App and generate a fresh 6-digit code every time you sign in.
2FA methods Help Scout supports
- SMS text message
- Authenticator app (TOTP)
An authenticator app (TOTP) is the sweet spot: free, offline, and not vulnerable to SIM-swap attacks like SMS.
How to enable or set up 2FA for Help Scout
Help Scout supports two-factor authentication. Follow our step-by-step Help Scout guide, or read the official Help Scout documentation ↗ for the exact, up-to-date steps.
Frequently asked questions
- Does Help Scout work with authenticator apps like MS Authenticator App?
- Yes. Help Scout supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
- Is Help Scout two-factor authentication free?
- Yes. Enabling authenticator-app 2FA on Help Scout is free — you only need the free MS Authenticator App.
- What if I lose access to my Help Scout 2FA codes?
- Use the backup or recovery codes you saved during setup. If you didn't save them, contact Help Scout support to regain access, then re-add the account to MS Authenticator App.
Topics covered
- help scout 2fa
- help scout two-factor authentication
- help scout 2fa setup
- help scout authenticator app
- how to enable 2fa on help scout
- help scout account security
Other Other services
Data: 2fa.directory
Disclaimer
The information on this page is provided for educational purposes only, to help you secure your accounts.
Novaz is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Help Scout, or any of its subsidiaries or affiliates.
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