Authenticator App - Novaz

Jitbit Helpdesk 2FA Setup with an Authenticator App

jitbit.com Supported

Jitbit Helpdesk lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your Jitbit Helpdesk account safe even if your password leaks.

Turning on 2FA for Jitbit Helpdesk adds a second layer of protection, so a stolen password alone isn't enough to get in. Jitbit Helpdesk secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Jitbit Helpdesk supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Jitbit Helpdesk's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Jitbit Helpdesk and open your Jitbit Helpdesk account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Jitbit Helpdesk displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Jitbit Helpdesk account.

  6. 6

    Save a way to recover your account.

    If Jitbit Helpdesk shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Jitbit Helpdesk recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Jitbit Helpdesk can change — the official Jitbit Helpdesk 2FA documentation ↗ always has the exact, current path.

How to recover your Jitbit Helpdesk account

If you lose access to your authenticator and Jitbit Helpdesk gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Jitbit Helpdesk doesn't, or you didn't save them, use Jitbit Helpdesk's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Jitbit Helpdesk work with authenticator apps like Authenticator App - Novaz?
Yes. Jitbit Helpdesk supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Jitbit Helpdesk two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Jitbit Helpdesk is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Jitbit Helpdesk 2FA codes?
If Jitbit Helpdesk gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Jitbit Helpdesk's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Jitbit Helpdesk codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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Novaz is not affiliated with, endorsed by, or sponsored by Jitbit Helpdesk. Jitbit Helpdesk and its logo are trademarks of their respective owner and are used here for identification only.