Authenticator App - Novaz

Kayako 2FA: How to Set Up an Authenticator App

kayako.com Supported

Kayako lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your Kayako account safe even if your password leaks.

Turning on 2FA for Kayako adds a second layer of protection, so a stolen password alone isn't enough to get in. Kayako secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Kayako supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Kayako's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Kayako and open your Kayako account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Kayako displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Kayako account.

  6. 6

    Save a way to recover your account.

    If Kayako shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Kayako recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Kayako can change — the official Kayako 2FA documentation ↗ always has the exact, current path.

How to recover your Kayako account

If you lose access to your authenticator and Kayako gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Kayako doesn't, or you didn't save them, use Kayako's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Kayako work with authenticator apps like Authenticator App - Novaz?
Yes. Kayako supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Kayako two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Kayako is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Kayako 2FA codes?
If Kayako gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Kayako's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Kayako codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

More Other guides

Novaz is not affiliated with, endorsed by, or sponsored by Kayako. Kayako and its logo are trademarks of their respective owner and are used here for identification only.