Authenticator App - Novaz

KnowBe4 2FA: How to Set Up an Authenticator App

knowbe4.com Supported

KnowBe4 lets you secure your account with an authenticator app. With 2FA on, each login needs a fresh 6-digit code, keeping your KnowBe4 account safe even if your password leaks.

A KnowBe4 account is part of your security setup, so it deserves strong 2FA of its own. KnowBe4 secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods KnowBe4 supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan KnowBe4's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to KnowBe4 and open your KnowBe4 account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code KnowBe4 displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your KnowBe4 account.

  6. 6

    Save a way to recover your account.

    If KnowBe4 shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how KnowBe4 recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on KnowBe4 can change — the official KnowBe4 2FA documentation ↗ always has the exact, current path.

How to recover your KnowBe4 account

If you lose access to your authenticator and KnowBe4 gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If KnowBe4 doesn't, or you didn't save them, use KnowBe4's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does KnowBe4 work with authenticator apps like Authenticator App - Novaz?
Yes. KnowBe4 supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is KnowBe4 two-factor authentication free?
Yes. Enabling authenticator-app 2FA on KnowBe4 is free — you only need the free Authenticator App - Novaz.
What if I lose access to my KnowBe4 2FA codes?
If KnowBe4 gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use KnowBe4's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your KnowBe4 codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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