Authenticator App - Novaz

Matomo Cloud 2FA: How to Set Up an Authenticator App

matomo.org Supported

Matomo Cloud supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Matomo Cloud account.

A Matomo Cloud account holds campaigns and client data, so 2FA keeps it out of the wrong hands. Matomo Cloud secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Matomo Cloud supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Matomo Cloud's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Matomo Cloud and open your Matomo Cloud account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Matomo Cloud displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Matomo Cloud account.

  6. 6

    Save a way to recover your account.

    If Matomo Cloud shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Matomo Cloud recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Matomo Cloud can change — the official Matomo Cloud 2FA documentation ↗ always has the exact, current path.

How to recover your Matomo Cloud account

If you lose access to your authenticator and Matomo Cloud gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Matomo Cloud doesn't, or you didn't save them, use Matomo Cloud's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Matomo Cloud work with authenticator apps like Authenticator App - Novaz?
Yes. Matomo Cloud supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Matomo Cloud two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Matomo Cloud is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Matomo Cloud 2FA codes?
If Matomo Cloud gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Matomo Cloud's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Matomo Cloud codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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Novaz is not affiliated with, endorsed by, or sponsored by Matomo Cloud. Matomo Cloud and its logo are trademarks of their respective owner and are used here for identification only.