Authenticator App - Novaz

Talkdesk 2FA: How to Set Up an Authenticator App

talkdesk.com Supported

Enable two-factor authentication on Talkdesk to stop unauthorized logins. After setup, Talkdesk asks for a rotating code from Authenticator App - Novaz in addition to your password.

Turning on 2FA for Talkdesk adds a second layer of protection, so a stolen password alone isn't enough to get in. Besides an authenticator app, Talkdesk also offers security keys. An authenticator app (TOTP) is usually the best balance of security and convenience. For the strongest protection, Talkdesk also supports hardware security keys.

2FA methods Talkdesk supports

  • Authenticator app (TOTP)
  • Security key (U2F / WebAuthn)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Talkdesk's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Talkdesk and open your Talkdesk account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Talkdesk displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Talkdesk account.

  6. 6

    Save a way to recover your account.

    If Talkdesk shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Talkdesk recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Talkdesk can change — the official Talkdesk 2FA documentation ↗ always has the exact, current path.

How to recover your Talkdesk account

If you lose access to your authenticator and Talkdesk gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Talkdesk doesn't, or you didn't save them, use Talkdesk's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Talkdesk work with authenticator apps like Authenticator App - Novaz?
Yes. Talkdesk supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Talkdesk two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Talkdesk is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Talkdesk 2FA codes?
If Talkdesk gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Talkdesk's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.
Should I use an authenticator app or a security key on Talkdesk?
Talkdesk supports both. An authenticator app like Authenticator App - Novaz is free and works on any phone; a hardware security key adds phishing resistance. You can enable both.

Generate your Talkdesk codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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