When I Work 2FA: How to Set Up an Authenticator App
When I Work supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your When I Work account.
A When I Work account often holds work and project data, so 2FA keeps it private. Besides an authenticator app, When I Work also offers SMS text codes. An authenticator app (TOTP) is usually the best balance of security and convenience — and it's safer than SMS codes, which can be intercepted through SIM-swap attacks.
2FA methods When I Work supports
- SMS text message
- Authenticator app (TOTP)
- 1
Download Authenticator App - Novaz
Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan When I Work's QR code and generate your 6-digit sign-in codes.
- 2
Sign in to When I Work and open your When I Work account security settings.
- 3
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
- 4
Scan the QR code with Authenticator App - Novaz.
Open Authenticator App - Novaz, tap add, and point your camera at the QR code When I Work displays. Can't scan? Enter the setup key manually instead.
- 5
Enter the 6-digit code to confirm.
Type the code Authenticator App - Novaz generates to verify and link your When I Work account.
- 6
Save a way to recover your account.
If When I Work shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how When I Work recovers accounts (support, an admin, or another sign-in method) before you need it.
Menu names on When I Work can change — the official When I Work 2FA documentation ↗ always has the exact, current path.
How to recover your When I Work account
If you lose access to your authenticator and When I Work gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If When I Work doesn't, or you didn't save them, use When I Work's account-recovery or support process (or ask your admin, for a work account) to get back in.
Frequently asked questions
- Does When I Work work with authenticator apps like Authenticator App - Novaz?
- Yes. When I Work supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
- Is When I Work two-factor authentication free?
- Yes. Enabling authenticator-app 2FA on When I Work is free — you only need the free Authenticator App - Novaz.
- What if I lose access to my When I Work 2FA codes?
- If When I Work gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use When I Work's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.
Generate your When I Work codes in Authenticator App - Novaz
Free, offline, and encrypted. One tap for every 6-digit code.
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Novaz is not affiliated with, endorsed by, or sponsored by When I Work. When I Work and its logo are trademarks of their respective owner and are used here for identification only.