Does Hotjar work with authenticator apps like MS Authenticator App?

Yes. Hotjar supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Hotjar two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Hotjar is free — you only need the free MS Authenticator App.

What if I lose access to my Hotjar 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Hotjar support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Hotjar

← Hotjar overview Supported

Hotjar supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Hotjar account.

Step-by-step setup

1
Sign in to Hotjar and open your Hotjar account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Hotjar displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Hotjar account.
5
Save your backup codes.
Store the recovery codes Hotjar gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Hotjar can change — the official Hotjar 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Hotjar work with authenticator apps like MS Authenticator App?: Yes. Hotjar supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Hotjar two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Hotjar is free — you only need the free MS Authenticator App.
What if I lose access to my Hotjar 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Hotjar support to regain access, then re-add the account to MS Authenticator App.

Generate your Hotjar codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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