Does Patient Access work with authenticator apps like MS Authenticator App?

Yes. Patient Access supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Patient Access two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Patient Access is free — you only need the free MS Authenticator App.

What if I lose access to my Patient Access 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Patient Access support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Patient Access

← Patient Access overview Supported

Enable two-factor authentication on Patient Access to stop unauthorized logins. After setup, Patient Access asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to Patient Access and open your Patient Access account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Patient Access displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Patient Access account.
5
Save your backup codes.
Store the recovery codes Patient Access gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Patient Access can change — the official Patient Access 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Patient Access work with authenticator apps like MS Authenticator App?: Yes. Patient Access supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Patient Access two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Patient Access is free — you only need the free MS Authenticator App.
What if I lose access to my Patient Access 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Patient Access support to regain access, then re-add the account to MS Authenticator App.

Generate your Patient Access codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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