Does SmartSurvey work with authenticator apps like MS Authenticator App?

Yes. SmartSurvey supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is SmartSurvey two-factor authentication free?

Yes. Enabling authenticator-app 2FA on SmartSurvey is free — you only need the free MS Authenticator App.

What if I lose access to my SmartSurvey 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact SmartSurvey support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on SmartSurvey

← SmartSurvey overview Supported

Enable two-factor authentication on SmartSurvey to stop unauthorized logins. After setup, SmartSurvey asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to SmartSurvey and open your SmartSurvey account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code SmartSurvey displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your SmartSurvey account.
5
Save your backup codes.
Store the recovery codes SmartSurvey gives you somewhere safe — you'll need them if you lose your phone.

Menu names on SmartSurvey can change — the official SmartSurvey 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does SmartSurvey work with authenticator apps like MS Authenticator App?: Yes. SmartSurvey supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is SmartSurvey two-factor authentication free?: Yes. Enabling authenticator-app 2FA on SmartSurvey is free — you only need the free MS Authenticator App.
What if I lose access to my SmartSurvey 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact SmartSurvey support to regain access, then re-add the account to MS Authenticator App.

Generate your SmartSurvey codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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