Authenticator App - Novaz

Chatwork 2FA: How to Set Up an Authenticator App

chatwork.com Supported

Protect your Chatwork account with two-factor authentication (2FA). Once enabled, signing in also requires a one-time code from your authenticator app — not just your password.

A Chatwork account carries private conversations, so keeping it secure with 2FA matters. Besides an authenticator app, Chatwork also offers SMS text codes. An authenticator app (TOTP) is usually the best balance of security and convenience — and it's safer than SMS codes, which can be intercepted through SIM-swap attacks.

2FA methods Chatwork supports

  • SMS text message
  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Chatwork's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Chatwork and open your Chatwork account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Chatwork displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Chatwork account.

  6. 6

    Save a way to recover your account.

    If Chatwork shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Chatwork recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Chatwork can change — the official Chatwork 2FA documentation ↗ always has the exact, current path.

How to recover your Chatwork account

If you lose access to your authenticator and Chatwork gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Chatwork doesn't, or you didn't save them, use Chatwork's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Chatwork work with authenticator apps like Authenticator App - Novaz?
Yes. Chatwork supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Chatwork two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Chatwork is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Chatwork 2FA codes?
If Chatwork gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Chatwork's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Chatwork codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

More Communication guides

Novaz is not affiliated with, endorsed by, or sponsored by Chatwork. Chatwork and its logo are trademarks of their respective owner and are used here for identification only.