Authenticator App - Novaz

Hotjar 2FA: How to Set Up an Authenticator App

hotjar.com Supported

Hotjar supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Hotjar account.

A Hotjar account can expose source code, deploy keys, and infrastructure — prime targets for attackers. Hotjar secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Hotjar supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Hotjar's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Hotjar and open your Hotjar account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Hotjar displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Hotjar account.

  6. 6

    Save a way to recover your account.

    If Hotjar shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Hotjar recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Hotjar can change — the official Hotjar 2FA documentation ↗ always has the exact, current path.

How to recover your Hotjar account

If you lose access to your authenticator and Hotjar gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Hotjar doesn't, or you didn't save them, use Hotjar's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Hotjar work with authenticator apps like Authenticator App - Novaz?
Yes. Hotjar supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Hotjar two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Hotjar is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Hotjar 2FA codes?
If Hotjar gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Hotjar's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Hotjar codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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