Authenticator App - Novaz

SmartSurvey 2FA: How to Set Up an Authenticator App

smartsurvey.co.uk Supported

Enable two-factor authentication on SmartSurvey to stop unauthorized logins. After setup, SmartSurvey asks for a rotating code from Authenticator App - Novaz in addition to your password.

A SmartSurvey account carries private conversations, so keeping it secure with 2FA matters. Besides an authenticator app, SmartSurvey also offers SMS text codes. An authenticator app (TOTP) is usually the best balance of security and convenience — and it's safer than SMS codes, which can be intercepted through SIM-swap attacks.

2FA methods SmartSurvey supports

  • Authenticator app (TOTP)
  • SMS text message
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan SmartSurvey's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to SmartSurvey and open your SmartSurvey account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code SmartSurvey displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your SmartSurvey account.

  6. 6

    Save a way to recover your account.

    If SmartSurvey shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how SmartSurvey recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on SmartSurvey can change — the official SmartSurvey 2FA documentation ↗ always has the exact, current path.

How to recover your SmartSurvey account

If you lose access to your authenticator and SmartSurvey gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If SmartSurvey doesn't, or you didn't save them, use SmartSurvey's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does SmartSurvey work with authenticator apps like Authenticator App - Novaz?
Yes. SmartSurvey supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is SmartSurvey two-factor authentication free?
Yes. Enabling authenticator-app 2FA on SmartSurvey is free — you only need the free Authenticator App - Novaz.
What if I lose access to my SmartSurvey 2FA codes?
If SmartSurvey gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use SmartSurvey's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your SmartSurvey codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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Novaz is not affiliated with, endorsed by, or sponsored by SmartSurvey. SmartSurvey and its logo are trademarks of their respective owner and are used here for identification only.