Authenticator App - Novaz

Sync 2FA: How to Set Up an Authenticator App

sync.com Supported

Protect your Sync account with two-factor authentication (2FA). Once enabled, signing in also requires a one-time code from your authenticator app — not just your password.

A Sync account may store backups of your most important data, so 2FA keeps that safe. Besides an authenticator app, Sync also offers email codes. An authenticator app (TOTP) is usually the best balance of security and convenience.

2FA methods Sync supports

  • Email code
  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Sync's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Sync and open your Sync account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Sync displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Sync account.

  6. 6

    Save a way to recover your account.

    If Sync shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Sync recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Sync can change — the official Sync 2FA documentation ↗ always has the exact, current path.

How to recover your Sync account

If you lose access to your authenticator and Sync gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Sync doesn't, or you didn't save them, use Sync's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Sync work with authenticator apps like Authenticator App - Novaz?
Yes. Sync supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Sync two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Sync is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Sync 2FA codes?
If Sync gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Sync's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Sync codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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