Authenticator App - Novaz

Tello 2FA: How to Set Up an Authenticator App

tello.com Supported

Tello supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your Tello account.

A Tello account can control services and connected devices, so protect it with 2FA. Tello secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods Tello supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Tello's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Tello and open your Tello account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Tello displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Tello account.

  6. 6

    Save a way to recover your account.

    If Tello shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Tello recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Tello can change — the official Tello 2FA documentation ↗ always has the exact, current path.

How to recover your Tello account

If you lose access to your authenticator and Tello gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Tello doesn't, or you didn't save them, use Tello's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Tello work with authenticator apps like Authenticator App - Novaz?
Yes. Tello supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Tello two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Tello is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Tello 2FA codes?
If Tello gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Tello's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Tello codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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