Authenticator App - Novaz

TherapyNotes 2FA: How to Set Up an Authenticator App

therapynotes.com Supported

TherapyNotes supports app-based two-factor authentication (2FA). Turning it on adds a second layer of protection, so a stolen password alone can't unlock your TherapyNotes account.

A TherapyNotes account holds sensitive health information that's well worth protecting with 2FA. TherapyNotes secures sign-ins with an authenticator app — set it up once and you're protected on every login.

2FA methods TherapyNotes supports

  • Authenticator app (TOTP)
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan TherapyNotes's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to TherapyNotes and open your TherapyNotes account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code TherapyNotes displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your TherapyNotes account.

  6. 6

    Save a way to recover your account.

    If TherapyNotes shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how TherapyNotes recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on TherapyNotes can change — the official TherapyNotes 2FA documentation ↗ always has the exact, current path.

How to recover your TherapyNotes account

If you lose access to your authenticator and TherapyNotes gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If TherapyNotes doesn't, or you didn't save them, use TherapyNotes's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does TherapyNotes work with authenticator apps like Authenticator App - Novaz?
Yes. TherapyNotes supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is TherapyNotes two-factor authentication free?
Yes. Enabling authenticator-app 2FA on TherapyNotes is free — you only need the free Authenticator App - Novaz.
What if I lose access to my TherapyNotes 2FA codes?
If TherapyNotes gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use TherapyNotes's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your TherapyNotes codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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