Does Rackspace work with authenticator apps like MS Authenticator App?

Yes. Rackspace supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.

Is Rackspace two-factor authentication free?

Yes. Enabling authenticator-app 2FA on Rackspace is free — you only need the free MS Authenticator App.

What if I lose access to my Rackspace 2FA codes?

Use the backup or recovery codes you saved during setup. If you didn't save them, contact Rackspace support to regain access, then re-add the account to MS Authenticator App.

How to enable 2FA on Rackspace

← Rackspace overview Supported

Enable two-factor authentication on Rackspace to stop unauthorized logins. After setup, Rackspace asks for a rotating code from MS Authenticator App in addition to your password.

Step-by-step setup

1
Sign in to Rackspace and open your Rackspace account security settings.
2
Turn on two-factor authentication and choose the authenticator-app option.
Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.
3
Scan the QR code with MS Authenticator App.
Open MS Authenticator App, tap add, and point your camera at the QR code Rackspace displays. Can't scan? Enter the setup key manually instead.
4
Enter the 6-digit code to confirm.
Type the code MS Authenticator App generates to verify and link your Rackspace account.
5
Save your backup codes.
Store the recovery codes Rackspace gives you somewhere safe — you'll need them if you lose your phone.

Menu names on Rackspace can change — the official Rackspace 2FA documentation ↗ always has the exact, current path.

Frequently asked questions

Does Rackspace work with authenticator apps like MS Authenticator App?: Yes. Rackspace supports TOTP authenticator apps, so you can generate its two-factor codes in MS Authenticator App.
Is Rackspace two-factor authentication free?: Yes. Enabling authenticator-app 2FA on Rackspace is free — you only need the free MS Authenticator App.
What if I lose access to my Rackspace 2FA codes?: Use the backup or recovery codes you saved during setup. If you didn't save them, contact Rackspace support to regain access, then re-add the account to MS Authenticator App.

Generate your Rackspace codes in MS Authenticator App

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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