Authenticator App - Novaz

Infomaniak 2FA: How to Set Up an Authenticator App

infomaniak.com Supported

Enable two-factor authentication on Infomaniak to stop unauthorized logins. After setup, Infomaniak asks for a rotating code from Authenticator App - Novaz in addition to your password.

Losing a Infomaniak account can take your sites or servers offline, so lock it down with 2FA. Besides an authenticator app, Infomaniak also offers SMS text codes and a proprietary app. An authenticator app (TOTP) is usually the best balance of security and convenience — and it's safer than SMS codes, which can be intercepted through SIM-swap attacks.

2FA methods Infomaniak supports

  • SMS text message
  • Authenticator app (TOTP)
  • Proprietary app
  1. 1

    Download Authenticator App - Novaz

    Install Authenticator App - Novaz from the App Store on your iPhone or iPad and open it — you'll use it to scan Infomaniak's QR code and generate your 6-digit sign-in codes.

    Download on the App Store
  2. 2

    Sign in to Infomaniak and open your Infomaniak account security settings.

  3. 3

    Turn on two-factor authentication and choose the authenticator-app option.

    Look for "Authenticator app", "Authentication app", or "TOTP" rather than SMS.

  4. 4

    Scan the QR code with Authenticator App - Novaz.

    Open Authenticator App - Novaz, tap add, and point your camera at the QR code Infomaniak displays. Can't scan? Enter the setup key manually instead.

  5. 5

    Enter the 6-digit code to confirm.

    Type the code Authenticator App - Novaz generates to verify and link your Infomaniak account.

  6. 6

    Save a way to recover your account.

    If Infomaniak shows backup or recovery codes, store them somewhere safe, away from your phone. If it doesn't, check how Infomaniak recovers accounts (support, an admin, or another sign-in method) before you need it.

Menu names on Infomaniak can change — the official Infomaniak 2FA documentation ↗ always has the exact, current path.

How to recover your Infomaniak account

If you lose access to your authenticator and Infomaniak gave you backup or recovery codes when you turned on 2FA, sign in with one of them; keep them somewhere safe, away from your phone. Not every service issues codes. If Infomaniak doesn't, or you didn't save them, use Infomaniak's account-recovery or support process (or ask your admin, for a work account) to get back in.

Frequently asked questions

Does Infomaniak work with authenticator apps like Authenticator App - Novaz?
Yes. Infomaniak supports TOTP authenticator apps, so you can generate its two-factor codes in Authenticator App - Novaz.
Is Infomaniak two-factor authentication free?
Yes. Enabling authenticator-app 2FA on Infomaniak is free — you only need the free Authenticator App - Novaz.
What if I lose access to my Infomaniak 2FA codes?
If Infomaniak gave you backup or recovery codes during setup, sign in with one of them. If it didn't, or you didn't save them, use Infomaniak's account recovery or contact its support (or your admin, for a work account), then add the account to Authenticator App - Novaz again.

Generate your Infomaniak codes in Authenticator App - Novaz

Free, offline, and encrypted. One tap for every 6-digit code.

Get the app

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